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Privacy Policy for EventPro
Updated: 8 September 2025

Who we are
JRC Investments Ltd T/A EventPro operates the EventPro website at https://eventpro.ky and the EventPro mobile apps. Headquarters: 2454 West Bay Road, Centennial Towers Suite 306-5, West Bay, Grand Cayman, Cayman Islands. Mailing: P.O. Box 987, KY1-1102, Grand Cayman, Cayman Islands. Contact: [email protected]

Scope
This policy explains how we collect, use, share, and protect personal data when you use our website and mobile apps, including event ticketing, registration, RFID wristbands, and wallet features.

What data we collect
We collect the following categories of data, depending on how you use EventPro.

Account and contact
• Name, email, phone, postal address
• Profile image if you upload one
• Government ID only where required by law for payouts or fraud prevention

Transactional and payments
• Tickets purchased, events attended, order history, refunds
• Payment method details processed securely by our payment processors. We do not store full card numbers on EventPro servers.

Identifiers and device information
• App instance IDs, device IDs, IP address, browser or app version, OS, language, referral source

Usage information
• Pages and screens viewed, features used, clicks, session timestamps, crash logs and diagnostics

Location and proximity
• Approximate location from IP for fraud prevention and analytics
• If you allow it, precise location for venue maps or location-based features

Media and files you choose to share
• Photos or images you upload for profiles, tickets, or support

Contacts and calendars
• Only if you choose a feature that invites friends or adds events to your calendar

RFID, Bluetooth, and NFC
• If you enable wristband, pass, or tap features, we process tag IDs to redeem entitlements and record check-ins

Push notifications
• Device tokens to send you transactional and service messages

Sources of data
• Directly from you in the app or website
• Automatically from your device and our analytics
• From event organizers when you register for their events through EventPro
• From service providers that help us prevent fraud or process payments

Why we use data
• Provide, operate, and improve ticketing, registration, check-in, RFID, wallet, and customer support
• Process payments, refunds, and fraud prevention
• Deliver tickets, confirmations, reminders, and important service messages
• Personalize content such as recommended events
• Comply with laws and enforce our terms
• Marketing with your preferences respected. You can opt out of marketing emails at any time.

Legal bases
• Performance of a contract when you buy or register
• Legitimate interests such as fraud prevention and service improvement
• Consent where required, such as for precise location or push notifications
• Legal obligations

Sharing of data
We do not sell personal data.

We share data with
• Event organizers for events you register for or attend. They become independent controllers of the data they receive. Review their policies.
• Payment and merchant service providers to process payments and prevent fraud
• Cloud hosting, analytics, email and push providers, customer support tools, and backup services, only to the extent needed to provide our services
• Professional advisers and auditors under confidentiality
• Law enforcement or regulators where required by law or to protect rights, safety, and security
• Successors in a merger or acquisition. If practices materially change, we will notify you.

Advertising
We do not show third-party targeted ads inside the app. If we ever enable advertising identifiers for ads, we will disclose that here and in the Data Safety form and provide controls.

Cookies and similar technologies
See our Cookie Policy for details on cookies, pixels, local storage, SDKs, and your choices.

Data retention
We keep account, transaction, and compliance records for as long as your account is active and as required by law. Support files and logs are retained for the shortest time needed to operate the service. When you request deletion, we remove live records within 7 days and purge backups within 6 months, except where retention is legally required.

Security
We use administrative, technical, and physical safeguards appropriate to the risk, including encryption in transit, access controls, and monitoring. No method is perfectly secure.

Your rights and choices
• Access, correction, portability, and deletion of your data
• Marketing opt-out using the unsubscribe link in emails or your account preferences
• Controls for location, Bluetooth/NFC, contacts, calendar, photos, and notifications through your device settings

Account deletion
You can request account deletion by emailing [email protected] or through the app Account menu. Deleting your account removes your profile, tokens, and preferences from live systems within 7 days, and from backups within 6 months, except for records we must keep by law.

Children
EventPro is not directed to children under 13, and we do not knowingly collect data from children under 13.

International transfers
We process data in the Cayman Islands and other countries where our providers operate. By using EventPro you consent to international transfers as permitted by applicable law.

Organizer responsibilities
If you are an event organizer, you must comply with applicable data protection laws and provide your own privacy disclosures to attendees whose data you receive through EventPro.

Changes to this policy
We may update this policy. We will post the new version with the updated date and indicate material changes in-app or by email where appropriate.

How to contact us
Data Protection Officer: [email protected]
General: [email protected]
Postal address: P.O. Box 987, KY1-1102, Grand Cayman, Cayman Islands

What to update on your side now
• Publish the above text at the same URL.
• Remove references to MailChimp or any providers you no longer use.
• Add a short line in the first paragraph that this policy applies to the EventPro mobile apps on Google Play and App Store.
• Ensure there is an obvious “Delete my account” and “Download my data” contact path on the page and within the app’s Account screen.
• Recheck your Data Safety form so the categories match this policy.
• In Play Console, use the exact URL, save, and resubmit the Policy review.